One New Zealand (One NZ) today announced it is using generative artificial intelligence (generative AI) capabilities from Amazon Web Services (AWS) to help its contact centre agents better understand why customers call, and how to proactively support call resolution. After just three months of going live, the new solution powered by AWS, the world’s leading cloud provider, has helped One NZ achieve a 10% increase in customers who report dealing with a knowledgeable and friendly representative, and a 10% increase in customer trust.

Ardie Savea, Ambassador for One NZ’s One Good Kiwi, Unveils Heartwarming Children's Book with a Charitable Twist

One NZ to boost 5G network by agreeing to acquire Dense Air’s New Zealand business and adding spectrum.

Summer Collins joins executive team as Chief AI & Data Director.

Apple Watch Series 9 and Apple Watch Ultra 2 with cellular are available beginning Friday 27 October

Nick Judd and Mike Purchase join the One NZ executive team.

Daily metrics to allow up-to-date view of service levels

One NZ launches first of its new ‘resilient’ retail stores.

New $10 per month add-on offers greater flexibility for upgrading

At the end of the week-long Vodafone Hackathon there’s a palpable energy in the air.

Media release - Vodafone has launched a ground-breaking international future jobs programme in 18 countries including New Zealand, to provide career guidance and access to training in the digital economy.

Media release - Today Vodafone is ushering in the next leap forward in AI (Artificial Intelligence) and IoT (Internet of Things), with applications open for the successful accelerator programme, Vodafone xone.

Opinion piece - Sam Sutherland is Vodafone's Social Media Advisor, and gives us his behind the scenes take on Vodafone's first Pride parade march.

Media release - Vodafone is today launching a three pronged strategy to address worryingly low levels of representation of women in New Zealand technology companies.

For Vodafone Enterprise Director Ken Tunnicliffe supporting an innovative fundraising event for Child Cancer Foundation was an easy decision.

Media Release - Opito Bay has been named the most connected holiday hotspot in New Zealand, according to data that’s just been released by Vodafone.

Vodafone New Zealand’s CEO Russell Stanners was on the frontline in Wellington this week as the new Evidence Based Policing Centre was opened by Police Minister Stuart Nash.

Vodafone is honoured to have received special recognition at this year's Māori Language Awards run by the Māori Language Commission.

This toolkit was produced for Vodafone Foundation by Dr Jane Pillinger, Independent Gender Expert

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On behalf of Vodafone, Futerra invited a group of leading futurists to reflect on what could go right, rather than what might go wrong.

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Telecommunications services have become a key staple of modern life. As consumers, we expect fast, ubiquitous access to networks that allows us to get on with our digitally-connected lives.

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A report by Arthur D. Little for Vodafone Group Plc

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Taxation and our total economic contribution to public finances 2015-16

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The saying 'waste not want not' has never felt more meaningful. In today's world, it's more important than ever to consider the impact we have on the environment.

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