One New Zealand is celebrating the reopening of its Botany Town Centre store today, marking the latest milestone in a year of investment in its physical retail network.
The Botany opening rounds out six new or refreshed retail locations across Aotearoa in 2026, reflecting One NZ's commitment to giving customers more opportunities to get hands-on with the latest smartphones, access expert advice and receive personalised, face-to-face support.
Sam Bruce, GM Retail at One NZ, says physical stores continue to play a valuable role in an increasingly digital world. “There's still something special about walking into a store, picking up the latest phone and having a conversation with someone who really knows their stuff.
“Our stores are about much more than buying a device. They're places where customers can explore new technology, get help when they need it and connect with local experts who can make things simple. That's why we're continuing to invest in our retail network.”
A fresh approach to retail
One NZ's 2026 retail investment spans six locations across Auckland, Christchurch, Tauranga and Palmerston North, including new stores, refreshed spaces and innovative retail formats:
- Albany, Auckland – 16 July (refresh)
- The Palms, Christchurch – 30 July (new store)
- Cameron Road, Tauranga – 17 September (new Business Hub and Retail Express)
- The Square, Palmerston North – 23 October (relocation and refresh)
- Costco Westgate, Auckland – 5 November (new kiosk)
- Botany Town Centre, Auckland – 12 November (refresh)
The programme has also introduced One NZ’s new Retail 3.0 design, which puts smartphones front and centre through bold product displays, improved merchandising and more engaging spaces for customers and staff.
Sustainability is another important consideration, with One NZ looking to incorporate sustainable and locally-made materials wherever possible as part of its ongoing store refresh strategy. This includes fixtures made from recycled plastics and fishing nets, as well as locally sourced recycled timber veneer. LED lighting continues to be used across refurbished and new stores to support energy efficiency, with renewable generation included where feasible.
“We want our stores to be places people enjoy visiting, with the latest technology on show and our people ready to help,” says Bruce. “We're also being thoughtful about how we design and build these spaces, making more sustainable choices wherever we can. Each new opening gives us an opportunity to learn, improve and create an even better experience for our customers.”
Celebrating local connections
Each of the six openings has been marked by a whakatuwheratanga (opening ceremony) involving local iwi, recognising the importance of connecting with mana whenua and the communities One NZ serves.
“Our stores are part of the communities they're in, and it's important that we recognise and celebrate those local connections," says Bruce. “We're grateful to the local iwi who have been part of these openings, helping us mark a new chapter for our teams and the customers they serve.”
With Botany Town Centre the latest location to welcome customers, One NZ says its investment in physical retail reflects a simple commitment: combining the convenience of digital services with the value of real people, expert advice and local support.
For more information and a store list, visit www.one.nz
