One New Zealand (One NZ) today announced it is using generative artificial intelligence (generative AI) capabilities from Amazon Web Services (AWS) to help its contact centre agents better understand why customers call, and how to proactively support call resolution. After just three months of going live, the new solution powered by AWS, the world’s leading cloud provider, has helped One NZ achieve a 10% increase in customers who report dealing with a knowledgeable and friendly representative, and a 10% increase in customer trust.

Ardie Savea, Ambassador for One NZ’s One Good Kiwi, Unveils Heartwarming Children's Book with a Charitable Twist

One NZ to boost 5G network by agreeing to acquire Dense Air’s New Zealand business and adding spectrum.

Summer Collins joins executive team as Chief AI & Data Director.

Apple Watch Series 9 and Apple Watch Ultra 2 with cellular are available beginning Friday 27 October

Nick Judd and Mike Purchase join the One NZ executive team.

Daily metrics to allow up-to-date view of service levels

One NZ launches first of its new ‘resilient’ retail stores.

New $10 per month add-on offers greater flexibility for upgrading

So much has been made about the future of the internet, and world renowned futurist Thomas Frey believes 5G may not be that far away.

World renowned futurist Thomas Frey believes one of the key technical innovations we should now pay more attention to is sensors.

The yellow cab of the digger slowly disappears behind a mound of sand as the cable is buried deep below the surface.

For Kiwi musician Marcus Powell, his teenage years at Massey High school were a confusing time, and he struggled with expressing himself.

There are some relationships that transcend the typical corporate responsibility programmes, and become almost like family.

MEDIA RELEASE - With My Flex Prepay, Vodafone gives Kiwis flexibility to adjust the amount of data, minutes and TXT to suit their lifestyle

This toolkit was produced for Vodafone Foundation by Dr Jane Pillinger, Independent Gender Expert

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On behalf of Vodafone, Futerra invited a group of leading futurists to reflect on what could go right, rather than what might go wrong.

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Telecommunications services have become a key staple of modern life. As consumers, we expect fast, ubiquitous access to networks that allows us to get on with our digitally-connected lives.

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