One New Zealand (One NZ) today announced it is using generative artificial intelligence (generative AI) capabilities from Amazon Web Services (AWS) to help its contact centre agents better understand why customers call, and how to proactively support call resolution. After just three months of going live, the new solution powered by AWS, the world’s leading cloud provider, has helped One NZ achieve a 10% increase in customers who report dealing with a knowledgeable and friendly representative, and a 10% increase in customer trust.

Ardie Savea, Ambassador for One NZ’s One Good Kiwi, Unveils Heartwarming Children's Book with a Charitable Twist

One NZ to boost 5G network by agreeing to acquire Dense Air’s New Zealand business and adding spectrum.

Summer Collins joins executive team as Chief AI & Data Director.

Apple Watch Series 9 and Apple Watch Ultra 2 with cellular are available beginning Friday 27 October

Nick Judd and Mike Purchase join the One NZ executive team.

Daily metrics to allow up-to-date view of service levels

One NZ launches first of its new ‘resilient’ retail stores.

New $10 per month add-on offers greater flexibility for upgrading

MEDIA RELEASE - Vodafone today announced a major initiative designed to increase opportunities for women in the workplace.

MEDIA RELEASE - As Vodafone marks the 10th anniversary of the world's leading mobile money service, M-Pesa, it was revealed that a record 614 million M-Pesa transactions were processed during December 2016.

Telecommunications companies Spark, Vodafone and Telstra have jointly invested USD $70 million to build the undersea Tasman Global Access (TGA) cable, connecting New Zealand to Australia.

In November last year Vodafone launched FibreX – the long anticipated technology upgrade to its cable-fibre network in Wellington, Kapiti and Christchurch.

World renowned futurist Thomas Frey, (video above), has a way of making the most startling of glimpses into your near future seem rosy hued, even when he’s talking about your entire way of life changing.

When disaster strikes, there’s a special kind of person who races in when everyone else is trying to get away from the danger.

This toolkit was produced for Vodafone Foundation by Dr Jane Pillinger, Independent Gender Expert

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On behalf of Vodafone, Futerra invited a group of leading futurists to reflect on what could go right, rather than what might go wrong.

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Telecommunications services have become a key staple of modern life. As consumers, we expect fast, ubiquitous access to networks that allows us to get on with our digitally-connected lives.

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