One New Zealand (One NZ) today announced it is using generative artificial intelligence (generative AI) capabilities from Amazon Web Services (AWS) to help its contact centre agents better understand why customers call, and how to proactively support call resolution. After just three months of going live, the new solution powered by AWS, the world’s leading cloud provider, has helped One NZ achieve a 10% increase in customers who report dealing with a knowledgeable and friendly representative, and a 10% increase in customer trust.

Ardie Savea, Ambassador for One NZ’s One Good Kiwi, Unveils Heartwarming Children's Book with a Charitable Twist

One NZ to boost 5G network by agreeing to acquire Dense Air’s New Zealand business and adding spectrum.

Summer Collins joins executive team as Chief AI & Data Director.

Apple Watch Series 9 and Apple Watch Ultra 2 with cellular are available beginning Friday 27 October

Nick Judd and Mike Purchase join the One NZ executive team.

Daily metrics to allow up-to-date view of service levels

One NZ launches first of its new ‘resilient’ retail stores.

New $10 per month add-on offers greater flexibility for upgrading

SKY and Vodafone NZ merging to create a leading integrated telecommunications and media group in New Zealand. The Combined Group will have the ability to offer New Zealand’s best entertainment content across all platforms and devices in a rapidly evolving media and telecommunications market.

Since 2011, Vodafone has built 154 new rural cell sites around New Zealand in partnership with the Government and Chorus, with this final cell site delivered three months ahead of schedule.

MEDIA RELEASE - Tourists, police and locals are among thousands set to benefit from a newly built, green energy cell site in the Kauaeranga Valley.

This toolkit was produced for Vodafone Foundation by Dr Jane Pillinger, Independent Gender Expert

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On behalf of Vodafone, Futerra invited a group of leading futurists to reflect on what could go right, rather than what might go wrong.

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Telecommunications services have become a key staple of modern life. As consumers, we expect fast, ubiquitous access to networks that allows us to get on with our digitally-connected lives.

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