One New Zealand’s loyalty programme, One Wallet, has been announced as a finalist in the “Best Overall Loyalty Program - Utilities & Telco” category at the 2026 Asia Pacific Loyalty Awards (APLAs), recognising leading loyalty programmes delivering innovation, measurable customer value and strong programme design across the region.
Launched in April 2024, One Wallet is a leading telco loyalty programme that allows any Kiwis — including non-customers — to earn Phone Dollars* in a digital wallet and redeem them toward their next interest-free phone upgrades. The programme is designed to meaningfully reduce the cost of one of New Zealand households’ biggest technology expenses, while strengthening long-term customer loyalty.
Kayne Munro, General Manager of Membership at One New Zealand, says the finalist recognition reflects the programme’s strong customer focus and early impact.
“We’re thrilled to be shortlisted alongside such a strong lineup of loyalty programmes across Asia Pacific. As a newer entrant, this recognition reinforces our ambition to make phone upgrades more affordable by rewarding customers in a simple, transparent way.”
With One Wallet, every Phone Dollar earned is a dollar saved on a customer’s next interest-free phone upgrade. When customers choose to redeem, they can apply their Phone Dollars toward an interest-free phone on an eligible One NZ Pay Monthly plan, while continuing to earn rewards over time.
One Wallet is also expanding through partnerships to deliver even greater everyday value. Most recently, One NZ partnered with dosh, a Kiwi-owned fintech innovator, enabling customers to earn Phone Dollars through everyday debit card spending** and home loans***. By extending rewards beyond telco services, One Wallet is building a broader loyalty ecosystem where the more customers earn, the less they pay for their next phone.
The Asia Pacific Loyalty Awards are run by the Australian Loyalty Association and celebrate excellence in loyalty across the region. Finalists are selected based on their ability to deliver meaningful customer outcomes, innovative programme design and demonstrable results. Finalists were publicly announced on 3 February, with winners to be revealed at the Asia Pacific Loyalty Awards Gala on 19 March.
*Phone Dollars can be used toward interest-free phones with an eligible One NZ Pay Monthly plan and minimum $99 deposit. Max balance $4,999 Phone Dollars. Eligibility and terms apply. See one.nz/wallet-terms.
**Everyday spend offer: Earn 1% of the value of eligible purchases made with your One NZ dosh Visa Debit card in Phone Dollars. Everyday retail consumer purchases only, exclusions apply. Earn controls and conditions may be imposed. Phone Dollars added to your One Wallet by the seventh calendar day of each month. Offer may be withdrawn or amended. Dosh’s Phone Dollar Rewards Terms and General Terms & Conditions, and One NZ’s One Wallet Terms apply.
***Home loan offer: Min. $300,000 home loan and 1 year fixed term. You must keep your home loan with Dosh for 24 months from settlement. Offer available to new and refinancing Dosh customers. Only available once per customer. Offer may be withdrawn or amended. Phone Dollars provided and managed by One NZ. Phone Dollars added to your One Wallet on settlement. Dosh’s lending and eligibility criteria apply. Dosh’s Phone Dollar Rewards Terms and General Terms & Conditions, and One NZ’s One Wallet Terms apply.
