One New Zealand supports Kiwi businesses with SME Resolution Guarantee

Keeping SME customers connected is key for One NZ.

One New Zealand has committed to crediting $200 to SME business customers who experience interruptions to their connection by announcing the launch of the SME Resolution Guarantee.

Connectivity for Kiwi businesses is vital, as any minor disruption to services can have a significant impact on their operations. One NZ SME customers already have access to the ‘Best in Test’ network in Aotearoa, and now have a resolution guarantee to be even more confident in the service.

So if SME customers have a connectivity issue within One NZ’s control with their mobile or broadband and technicians are unable to fix it by the end of the next business day, the account will be credited $200.*

One New Zealand SME & Consumer Director Chris Fletcher says “This is a great step forward in providing for our SME customers across Aotearoa who rely on consistent connectivity.”

“Our local Kiwi businesses are vital to Aotearoa, so being able to support them by keeping them connected is a priority for One New Zealand. This guarantee will provide reassurance to SME customers, give them one less thing to worry about, and prove our commitment to continuous excellent service.”

For more on how One NZ can help your business, check out

*For all terms and conditions, please visit SME Resolution Guarantee (

Latest News
1 November 2023
Summer Collins joins executive team as Chief AI & Data Director.
25 October 2023
Apple Watch Series 9 and Apple Watch Ultra 2 with cellular are available beginning Friday 27 October
18 October 2023
Nick Judd and Mike Purchase join the One NZ executive team.

Network Status

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.