Vodafone to open ‘Essential Connectivity Hubs’ around Aotearoa during lockdown

A number of Vodafone retail stores will offer pre-booked times with limited hours and strict non-contact measures to keep staff and customers safe

Following Wednesday's announcement from the Telecommunications Forum that industry players would be opening no-contact stores, Vodafone NZ confirms a number of stores will be open from Monday to support Kiwis with essential services during the COVID-19 lockdown.

Located throughout Aotearoa, these outlets will be open for three hours daily for pre-booked appointments only, to fulfil pre-specified requests. They will have limited hours and be designed to support customers as ‘Essential Connectivity Hubs’ – which includes getting or remaining online via mobile and broadband devices.

Carolyn Luey, Consumer Director, highlights that Vodafone is aiming to keep New Zealanders connected during this challenging time for all. “We know connectivity is incredibly important as a lifeline to the outside world while we’re stuck indoors and away from friends and extended family.

“Our Essential Connectivity Hubs will provide key services including new or replacement SIM cards, mobile phones and home broadband modems.

“We will continue to prioritise the health of our people and customers first and foremost, so we will be implementing a range of precautionary safety measures within these hubs.”

Vodafone Essential Connectivity Hubs will be open only to existing customers with pre-booked appointments. They will include no customer interactions, and payments will need to be completed by the customer over the phone via credit card before visiting the hub.

The hubs will operate every day throughout the lockdown from Monday 30 March onwards, opening between 11am to 2pm.

Customers can book appointments via an online portal, which will connect them via phone to a representative from the store who will agree on a time for the customer to visit.

Appointments will be spaced out a 30-minute intervals to ensure customers do not come in close contact. Products and paperwork will be passed through the door, or under roller door, with the customer asked to stand three meters away at all times to ensure no contact occurs.

To request an appointment at one of Vodafone's Essential Connectivity Hubs, visit

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