One New Zealand (One NZ) today announced it is using generative artificial intelligence (generative AI) capabilities from Amazon Web Services (AWS) to help its contact centre agents better understand why customers call, and how to proactively support call resolution. After just three months of going live, the new solution powered by AWS, the world’s leading cloud provider, has helped One NZ achieve a 10% increase in customers who report dealing with a knowledgeable and friendly representative, and a 10% increase in customer trust.

Ardie Savea, Ambassador for One NZ’s One Good Kiwi, Unveils Heartwarming Children's Book with a Charitable Twist

One NZ to boost 5G network by agreeing to acquire Dense Air’s New Zealand business and adding spectrum.

Summer Collins joins executive team as Chief AI & Data Director.

Apple Watch Series 9 and Apple Watch Ultra 2 with cellular are available beginning Friday 27 October

Nick Judd and Mike Purchase join the One NZ executive team.

Daily metrics to allow up-to-date view of service levels

One NZ launches first of its new ‘resilient’ retail stores.

New $10 per month add-on offers greater flexibility for upgrading

A commemorative art piece following the March 15 terror attacks in Christchurch has been unveiled in Wellington by the Vodafone New Zealand Foundation, in association with the International Muslim Association of New Zealand, Muslim Students Association (VicMuslim) and members of the Kilbirnie mosque community.

New Zealand Police technology partner, Vodafone New Zealand has today announced plans to help educate Kiwis about the New Zealand Police non-emergency number, 105.

Vodafone today revealed the identity of the newest member of its team, a Digital Assistant. Introducing Kiri. She’s down-to-earth, easy to talk to, warm and empathetic. Kiri is tech savvy and loves to help customers get the most out of their products and services.

Media Release - Thousands of Kiwis have taken up the opportunity to say goodnight to cancer through the Vodafone Foundation DreamLab app.

Media Release - With one in three Kiwis affected by cancer in their lifetime, Vodafone and the Vodafone Foundation have teamed up to launch an innovative app which harnesses the processing power of your smartphone to speed up cancer research.

For Vodafone CEO Russell Stanners a recent technology showcase displaying the kind of cutting edge innovation that a 5G world will bring to New Zealand was the perfect opportunity to reveal the hard work that’s already been done.

For 1Centre founder and CEO Miriana Lowrie, it was the numbers that did it.

Media Release - Vodafone has put a spotlight on the kind of cutting edge innovation it expects to see in a ‘Future 5G’ world at a technology showcase in Auckland today.

For the team at Tectonus, finding a solution to keep buildings standing strong in the face of an earthquake is a true calling.

This toolkit was produced for Vodafone Foundation by Dr Jane Pillinger, Independent Gender Expert

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On behalf of Vodafone, Futerra invited a group of leading futurists to reflect on what could go right, rather than what might go wrong.

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Telecommunications services have become a key staple of modern life. As consumers, we expect fast, ubiquitous access to networks that allows us to get on with our digitally-connected lives.

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A report by Arthur D. Little for Vodafone Group Plc

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Taxation and our total economic contribution to public finances 2015-16

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The saying 'waste not want not' has never felt more meaningful. In today's world, it's more important than ever to consider the impact we have on the environment.

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